Shipping & Returns
Freight
Prices quoted exclude freight charges.
Peacocks Bros. NZ Ltd take no responsibility for either,
- packages lost or stolen if you have an ATL (authority to leave) on file with our courier company. If you're unsure please check with CourierPost before placing an order.
- packages delivered and signed OR name registered (with a POD) then misplaced, lost or stolen.
Goods Returned
Once an order has been accepted and invoiced by the Company it may not be cancelled for any cause whatsoever without the Company’s consent in writing. Where such cancellation is agreed, the Customer will cover all costs in returning the Goods to the Company and ensure that the Goods are insured in transit and returned to the companies premises in original unmarked packaging including all original documentation and accessories. Such an order cancelled by the Customer will incur a re-stocking fee of $35 or fifteen percent (15%) of the total invoiced value of the Goods, whichever is higher. Credit card surcharge fees are not eligible for a credit.
Consumable items are not eligible for credit or return unless otherwise agreed by the Company in writing. Unauthorised returns will not be shipped back to sender except at their expense (a handling fee may also apply).
The Customer may return authorised items using the shipping method of its choice and are responsible for the return shipping charges. The Company recommends that the Customer insures the return shipment as the Company cannot be responsible for damaged or lost shipments. Used or otherwise altered items not in new condition are not eligible for credit. All returns must be received within 45 days of the original order or a credit cannot be issued. Upon receipt of your returned items the Company will inspect them return them to inventory if in new unused condition and issue the Customer with the credit according to the conditions of the Cancellation and Return Policy.
The customer understands that should the goods being returned not be in an as new condition or are missing any items such as, but not limited to, manuals, cables and packaging, the customer will be invoiced for the cost to bring the goods to an as new condition.
DOA (Dead on Arrival) Product Return Policy
Any product purchased that does not work to Manufacturers Specifications upon arrival is deemed as a DOA. Any claim of a DOA product must be made within (7) seven days of the delivery/receipt of Goods from Peacock Bros. NZ Ltd or Peacock Bros. Pty NZ Vendor representatives. If a claim is made after the 7 day period, it will follow the Standard Warranty process for that product. A RMA (Return Material Authorisation) form need to be completed to initiate the replacement or repair. Peacock Bros. NZ Ltd does not warrant that a DOA product will be replaced immediately. DOA product replacement is subject to manufacturer policy and discretion.
Standard Warranty Returns
Products sold by Peacocks Bros. NZ Ltd is covered by the Product Manufacturers Warranty.
The warranty may vary from 3 months to 12 months from purchase date depending on the Product type and Manufacturer Warranty claims are to be processed through our Service department or directly with the manufacturer.
All warranty claims through Peacock Bros. Pty Ltd need to have a RMA form to initiate the repair.
Loan or spare units are not provided unless service contract agreements are in-place and offer hot swap or loan product as part of the service.
RMA (Returns Material Authorisation)
A Returns Material Authorisation form needs to be completed and receipted by the Peacock Bros Service Department for all product returns, warranty claims or product repairs. The PDF of the RMA form is available from our website or Service Department.
Please choose carefully as Credits and Refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the products cheaper elsewhere.
A product restocking fee of 15% will apply for returned product.
We recommend you carefully review any order before adding them to your shopping cart and proceeding with the purchase of your order.
All claims needs to be made within (7) seven working days receipt of a product. No claims will be recognized after that time.